Office of the Ombudsman
The Ombudsman is an independent officer of the legislature of Ontario who is empowered to investigate complaints from the public about a variety of Ontario government services. The Office of the Ombudsman is able to recommend improvements to the delivery of provincial government services as well as attempt to resolve individual issues on a case by case basis. The role of the Ombudsman was created to provide oversight and investigative services on the functions of the provincial government, such as: public sector bodies, provincial ministries, Crown corporations, tribunals, agencies, boards and commissions. Under the recently proclaimed Public Sector and MPP Accountability and Transparency Act, 2014, the Ombudsman’s Office can now investigate complaints about municipalities. Since January, 2016, according to their website, the office has received 72 complaints about municipal services.
The link below guides you to the Ombudsman’s website where information is provided that describes the responsibilities and the procedure for reporting a complaint against a government service.
We encourage you to make your voice heard if and when you have concerns about the performance of your municipality. We would be very interested in hearing about your experiences with the Ombudsman’s Office if you choose to file a complaint.